CUSTOMER CARE
Returns & Refunds
A clear framework for returns, refunds, exchanges, damaged goods, and complaints.
Legal template: this page must be reviewed against applicable Polish and EU consumer-protection requirements before publication as a final sales policy.
Return Policy
The final return period and eligibility rules have not been supplied.
[RETURN PERIOD / RETURN CONDITIONS]
Return Eligibility
Eligibility will be assessed using the final published return conditions and applicable consumer rights.
[RETURN CONDITIONS]
How to Request a Return
Contact us with your name, order number, product, and reason for the request. Do not send a product until return instructions have been confirmed.
Return Shipping
Responsibility for return shipping has not been confirmed.
[RETURN SHIPPING CONDITIONS]
Refunds
The refund method and processing timetable have not been confirmed. No payment is currently collected by this website.
[REFUND PROCESS]
Exchanges
An exchange process has not been confirmed. Contact customer support before returning an item.
Damaged or Incorrect Products
Keep the product, packaging, and order information. Photograph the issue where helpful and contact us promptly so the circumstances can be reviewed.
Non-returnable Products
No category-specific exclusions have been provided. Any exclusions must be stated clearly and must not limit mandatory consumer rights.
Complaints
Product complaints are handled separately from discretionary returns.
Contact Information
Contact Trefl Toys sp. z o.o. at [email protected] or +48 538 270 309.