CUSTOMER CARE
Warranty & Complaints
How to prepare and submit a product complaint to Trefl Toys.
Legal template: warranty and complaint terms require review against applicable Polish and EU consumer law before publication.
Warranty Information
No commercial warranty terms have been supplied. This page does not limit any mandatory legal rights.
[WARRANTY TERMS]
Product Complaints
Contact us before sending a product. Explain the issue and provide enough information to identify the order and product.
[COMPLAINT PROCESS]
Defective, Damaged, or Incorrect Products
Keep the item, packaging, instructions, and order details. Photographs may help us understand the issue. Do not dispose of the product while the complaint is being reviewed.
How to Submit a Complaint
Email [email protected] with your contact details, order number where available, product name, and a clear description of the issue.
Required Information
The final documentary requirements have not been confirmed.
[REQUIRED DOCUMENTS]
Processing
Processing steps and response times will be stated in the final reviewed complaints procedure.
[COMPLAINT PROCESS]